Refund Policy

We stand behind the quality of every product sold on sheamoisturesale.com and offer a 60-day free return policy for all unused and unopened items. If you are not fully satisfied with your purchase, you may initiate a return within 60 calendar days from the date of delivery. Return shipping is completely free for all qualifying items.

Once we receive and inspect your returned item, our team will process your refund within 5–10 business days. Approved refunds will be issued to the original payment method used at checkout. All refund amounts are issued in USD in accordance with the total amount paid for the returned products.

To be eligible for a full refund, products must be returned in their original packaging, unused, and in resalable condition. We reserve the right to decline refunds for items that show signs of use, damage, or altered packaging. Our goal is to make returns simple, fair, and stress-free for every customer.